Request Account Deletion
Rainbow Marketplace – Account Deletion Request
Important: Account Deletion is Permanent
Deleting your Rainbow account is a permanent action. Once your account is deleted, you will lose access to all your account information, order history, saved preferences, and other data associated with your account.
Please read the information below carefully before proceeding with your account deletion request.
Account Deletion Available in Mobile App
Account deletion is currently available through the Rainbow mobile app only. The account deletion feature is not available on the web app at this time.
If you have the mobile app installed, you can delete your account directly from the app by going to Settings and selecting Delete Account.
If you don't have the mobile app or prefer not to use it, you can request account deletion by contacting our support team (see instructions below).
How to Request Account Deletion
You can delete your Rainbow account through the mobile app. Account deletion is not currently available on the web app. To request deletion of your Rainbow account and associated data, please use one of the following methods:
Delete Account via Mobile App (Recommended)
If you have the Rainbow mobile app installed, you can delete your account directly from the app:
- Open the Rainbow mobile app on your device
- Log in to your account
- Navigate to Settings
- Tap on Delete Account
- Follow the on-screen instructions to confirm account deletion
Note: Account deletion is not available on the web app. Please use the mobile app or contact our support team if you don't have access to the mobile app.
Don't have the mobile app? You can download it from the App Store or Google Play.
Contact Our Support Team (Alternative Method)
If you don't have access to the mobile app or prefer to request deletion through support, you can contact our support team:
- Send an email to support@r-ainbow.com
- Call us at 0207 332 2800
Provide Account Information (If Contacting Support)
If you contact support, please provide the following information to help us verify your identity and locate your account:
- Your full name
- Email address associated with your account
- Phone number (if registered)
- Username (if applicable)
- Reason for account deletion (optional)
Verification and Confirmation
Our support team will verify your identity to ensure the account deletion request is legitimate. This is a security measure to protect your account from unauthorized deletion. Once verified, we will process your account deletion request and you will receive a confirmation email when your account has been deleted.
Contact Information
0207 332 2800
What Data Will Be Deleted
When you request account deletion, the following data will be removed from our live databases within 7 days:
Account Information
- Your account profile and personal information
- Username and login credentials
- Email address and contact information
- Phone number
- Account preferences and settings
Activity Data
- Order history and transaction records
- Saved addresses and delivery preferences
- Wishlists and saved items
- Reviews and ratings you have submitted
- Messages and communications through the platform
Marketing Data
- Marketing preferences and subscriptions
- Newsletter subscriptions
- Promotional communication preferences
Data Retention and Legal Obligations
While we remove your personal data from our live databases within 7 days of account closure, we are required by law to retain certain records for legal, regulatory, tax, and accounting purposes.
Retention Period
In accordance with our legal and accounting obligations, we will retain your personal data records for 7 years from the date of account closure. This retention period is necessary to comply with:
- UK tax and accounting regulations
- Financial reporting requirements
- Legal and regulatory compliance obligations
- Dispute resolution and legal proceedings
What Data Is Retained
During the retention period, the following types of data may be kept in archived, secure systems:
- Financial transaction records (for tax and accounting purposes)
- Identity and contact data (as required by legal obligations)
- Records necessary for compliance with regulatory requirements
This retained data will not be used for marketing purposes or shared with third parties except as required by law.
After the Retention Period
After the 7-year retention period expires, all remaining personal data will be permanently deleted from our systems in accordance with our data retention policy.
What Happens After Account Deletion
Immediate Effects
- You will no longer be able to log in to your Rainbow account
- You will lose access to your order history and account information
- Any active orders or pending transactions will be handled according to our terms of service
- You will no longer receive marketing communications from Rainbow
Creating a New Account
If you wish to use Rainbow Marketplace again in the future, you will need to create a new account. Your previous account data will not be restored.
Alternative Options
Before requesting account deletion, you may want to consider these alternatives:
Temporarily Disable Your Account
If you need a break from using Rainbow Marketplace, you can contact our support team to temporarily disable your account. This allows you to reactivate it later without losing your data.
Update Your Preferences
You can update your account settings to:
- Unsubscribe from marketing emails
- Update your communication preferences
- Modify your account information
Data Access and Correction
You have the right to access, correct, or update your personal data at any time. If you would like to review or modify your data without deleting your account, please contact our support team.
Additional Information
Privacy Policy
For more detailed information about how we handle your personal data, please review our Privacy Policy.
Questions or Concerns
If you have any questions about the account deletion process, data retention, or your privacy rights, please do not hesitate to contact us.
Contact Information
0207 332 2800
Your Rights
Under UK GDPR and data protection laws, you have the right to request deletion of your personal data. This page explains how to exercise that right with Rainbow Marketplace.