Help Center
We're here to help! Find answers to common questions or get in touch with our support team.
Get in Touch
Have a question or need assistance? We're just an email away.
We typically respond within 24 hours during business days
Frequently Asked Questions
Find quick answers to the most common questions. Can't find what you're looking for? Contact us.
You can reach our support team by emailing support@r-ainbow.com. We're here to help with any questions, concerns, or assistance you may need. Whether you're a buyer looking for help with an order, a producer needing technical support, or have general inquiries, we're ready to assist you.
We aim to respond to all inquiries within 24-48 hours during business days (Monday-Friday). For urgent matters, please indicate 'URGENT' in your email subject line, and we'll prioritize your request. We typically respond faster during business hours (9 AM - 5 PM GMT).
To place an order, download the Rainbow Marketplace app from the App Store or Google Play. Once you've created an account, you can browse products by season, category, or producer. Add items to your cart, customize your delivery preferences, and complete your purchase. All orders are delivered fresh from local producers.
If you encounter any issues with your order, please contact us immediately at support@r-ainbow.com with your order number and a description of the issue. We'll investigate and resolve the matter as quickly as possible. Our goal is to ensure complete customer satisfaction.
We'd love to have you join our community! Please email us at support@r-ainbow.com with information about your products and business. Our team will review your application and guide you through the onboarding process. We especially welcome women-led and sustainable businesses.
We accept all major credit and debit cards through our secure payment system. All transactions are processed securely, and we never store your full payment details. For more information about our payment and security practices, please see our Privacy Policy.
Delivery options and times vary by producer and location. When you place an order, you'll see available delivery dates and can choose what works best for you. All products are delivered fresh, directly from the producer to your door. For specific delivery questions, please contact the producer directly through the app or reach out to our support team.
Our return and refund policy depends on the type of product and the specific producer. Fresh food items may have different policies than packaged goods. Please contact us at support@r-ainbow.com with your order details, and we'll work with you to find the best solution. We're committed to ensuring you're satisfied with your purchase.
Still Need Help?
Our support team is ready to assist you with any questions or concerns. Don't hesitate to reach out—we're here to make your experience with Rainbow as smooth as possible.
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